If you are in Zimbabwe it is important to know your rights when dealing with the police. Whether you need to report a crime or you are unhappy with the service you received there is a clear process to follow. This guide is based on official Zimbabwe Republic Police information.

Every person has a right to visit a police station and report a crime. If your rights have been violated you should visit any station or a public enquiry counter. When you make a report the police must write it down and give you a reference number. Keep this number to check on your case later. You can also reach the police through their website or phone lines. The police are required to investigate your report and arrest suspects if they find enough evidence.

If you feel the police are not handling your case correctly you have the right to complain. You should speak to officials in a specific order. Start by talking to the Officer in Charge who is the head of your local station. If the station head does not help you then you should talk to the District Office. If you are still not satisfied you can go to the Provincial Office. The highest level is the Commissioner General located at the General Headquarters.

The police aim to keep you updated. They should give you news on the progress of your case and tell you the final result once the investigation is finished. Community members are also encouraged to join Crime Prevention Committees to help keep their neighborhoods safe.