Zimbabwe’s leading mobile money platform, EcoCash, has issued a customer notice today, 27 May 2026, acknowledging that its platform is currently experiencing intermittent service disruptions.

Many users across the country have reported difficulties processing transactions, checking balances, or completing mobile wallet payments.

Key Takeaways from the EcoCash Notice: The Status: EcoCash transactions and services are currently intermittent (working unpredictably or failing for some users).

Action Being Taken: The EcoCash technical team is actively working to resolve the backend issues and restore stable service.

Apology: The company has apologized to all subscribers for any inconvenience caused during this downtime.

What to do if your transaction fails or gets stuck When mobile money networks face technical glitches, transactions can sometimes hang in limbo. Here is how to handle it safely:

Check Your Balance First: Before attempting a failed transaction a second time, wait a few minutes and check your wallet balance via the EcoCash Super App or USSD code *151#. This prevents you from being double-debited.

Keep SMS Confirmations: If money is deducted from your account but the recipient hasn't received it, keep the transaction ID and SMS notification safely. It will be crucial for reversals.

Utilize Support Channels: If a transaction goes wrong and doesn't auto-reverse once services are fully restored, you can reach out to EcoCash Customer Care on their official helpline 114 or via WhatsApp at 0777 222 151.